Reply to a review

A short, polite reply shows every future customer that you care.

1. Open your reviews

   Tap “Reviews”. Use the “Needs reply” filter to see the reviews you haven’t answered yet.

2. Write your reply

   Tap “Reply” under the review, write your message and post it. Your reply appears under the review on your public page.

3. Edit if you need to

   Made a mistake? Tap the edit button on your reply to change it.

Good to know

• Reply within a day or two. Quick replies show customers you’re active and reachable.

Ready-made messages

Good review

Thank you so much, [Customer name]! We’re glad you enjoyed [what they liked]. We look forward to serving you again. – [Your name], [Business name]

Mixed review

Thank you for the feedback, [Customer name]. We’re happy you liked [the good part], and we’re sorry about [the problem]. We’re working on it so it doesn’t happen again.